Adormo® Product Guarantee

All Adormo® mattresses come with a 5 year guarantee as standard. We guarantee that we will replace or repair your Adormo® mattress if it is defective due to faulty workmanship or materials, subject to the limitations described in this guarantee document.  

Product use and care instructions:  

  1. Adormo® mattresses are vacuum packed, which enables easy transportation and improved  hygiene. Do not use sharp objects when opening the package as these may damage the mattress cover. 
  2. The package must be opened within 30 days from the mattress’ date of delivery. 
  3. After opening, the mattress cover may be slightly wrinkled, which is a normal result of vacuum packaging and will disappear in a few hours. The mattress will regain its normal shape in 30 minutes and be ready to sleep on after 6 hours. 
  4. Due to the nature of the materials and the environment caused by vacuum packaging, the product may have a ‘foam’ smell. This smell will naturally dissipate after a few hours once the packaging has been removed. 
  5. Rotate the mattress’ position every 6 months: head to toe and vice versa. 
  6. The product is intended for use inside the home in temperate environments. We recommend exposing the mattress to fresh air weekly without sheets. In this way humidity build up is prevented. Occurrence of mould is not covered under warranty. 
  7. Direct sunlight may lead to deterioration of the foam. 
  8. 9. Use the mattress on wooden slats of equal dimensions as your mattress with a gap of no more than 7.5cm between slats. In this way, optimum ventilation and proper weight distribution is assured. 
  9. The product is not intended for use in damp environments. Avoid fluids and humidity on the mattress. 
  10. We don’t recommend wet cleaning and fabric ironing. 
  11. We recommend using a mattress protector for your new Adormo® mattress.

Important Information:  

  1. Materials in the mattress will not change with normal use. The thickness of mattress can reduce from 5% to 15%. Such reduction in thickness is considered normal. Reparation and repayment claims caused by such reduction of thickness will not be granted. 
  2. Industry standard tolerances apply to mattress dimensions, +/- 10mm in height and +/- 20mm in both width and length. This tolerance is considered normal and does not constitute a defective mattress. Such a variation can occur even after long use of the mattress. 
  3. Partial increase in mattress softness is not considered as an error but as a consequence of normal use. Therefore, such softness increases are not covered within the warranty statement. 
  4. This product is made according to the BS7177:2008+A1:2011 standards and fire tests, but do not smoke in the bed or use flammable materials on the mattress.
  5. The manufacturer does not warrant for mattress changes and errors caused by mattress use not in accordance with the given instructions and warnings defined in the guarantee statement. Claims for mattress reparation or mattress replacement caused by such errors and by use not in accordance with instructions will not be granted. 
  6. In case of product claim, the Seller reserves the right of professional inspection of the mattress. Please note the defective mattress must be returned to Seller for inspection to determine the proper remedy, if any, under guarantee. All shipping costs to and from Seller are the sole responsibility of the original buyer, regardless of whether a defect is confirmed by the Seller or not. 
  7. Product claims relating to manufacturing errors (sewing errors, eventual stains and other imperfections), which don’t influence the functioning of the mattress, must be notified to the Seller within 30 days of mattress delivery.
  8. If you make a valid claim under the 5 year guarantee in line with the guarantee statement parameters, the seller will repair the mattress or provide you with an equivalent replacement ma

Guarantee statement:  

  1. The manufacturer provides a 5 year guarantee for the core of Adormo® mattresses, and a 1 year guarantee for the mattress cover. 
  2. If the manufacturer’s instructions are followed, the manufacturer guarantees that the product’s quality, functioning, and fitness for purpose.
  3. The manufacturer guarantees that it will repair the product’s eventual imperfections or errors at its cost in the guarantee period. In case the vendor cannot repair the errors at the customer’s home, the product will be returned to the manufacturer for repair. 
  4. In case of factory error on the mattress, we will repair or exchange it and do so in commercially reasonable time. 
  5. Any claim must always be supplied in writing. When enforcing the guarantee, the customer must also present a proof of purchase. 
  6. The warranty is valid from the date of product sale.

Guarantee is not valid:  

  1. When problems are caused as a consequence of use not according to the product use and care instructions.
  2. For any claims for faults covered in the ‘Important information’ section above.
  3. When problems are a result of misuse, or careless treatment.
  4. When product failure is due to causes other than defective workmanship or materials.
  5. For the occurrence of mould as a result of poor airing.
  6. If, in returning the product, the customer does not make suitable allowances to ensure the product is protected from damage during transit.
  7. For transportation costs.

This product is supplied by: 

100% Comfort Ltd  
M2, Mosquito Studios, Penn St  
Amersham HP7 0PX  

Company number: 14888586 

Str. 1 Mai, 34, Ludus, Mures, 545200, Luduș 545200, Romania